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Regain access to your business relationship or site

If you've tried to recover your Squarespace business relationship and nonetheless tin't access information technology, we're here to assist. Delight enter equally much information equally you can, but if you're not sure almost specific details, provide your best guess.

Before you lot begin:

• Did you lot already endeavor to recover your business relationship through the login folio? We'll enquire you to try that first if you haven't yet.

• For your security, we'll only provide account details to the business relationship holder.

• For help recovering a Google Workspace account, contact us hither.

E-mail accost where we can contact yous.

What situation led to the problem accessing your account?

URLs of any websites connected to the account. Enter every bit many domains as possible.

Delight attach both of the following documents:

• A authorities-issued ID. For example, a driver's license, passport or permanent resident card.

• A banking company statement that shows the banking company header, bank accountholder name, and the most recent Squarespace charge. You are free to obscure other personal data in the document. (Not required for two-factor authentication problems.)

Annotation:

• If you entered multiple websites above, attach statements showing the most recent accuse associated with every site.

• Ensure your files are .jpg or .png so we tin view them.

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If you have feedback about how we collect sales tax, submit it hither. Your feedback helps make Squarespace better, and we review every request we receive. Delight notation that nosotros tin't reply individually, but nosotros'll contact y'all if we need more details.

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We empathize the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Back up, we're doing everything we tin to reply your questions and provide aid to our community.

If you demand support during these uncertain times, submit the following form and we'll look into options for you lot. Please provide specific details regarding your event or request, such as:

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Squarespace Scheduling and Vigil Scheduling have merged Help Centers. If you're coming from the Acuity Help Eye, you'll detect the help you demand here. All guides about Squarespace Scheduling also apply to Acuity; the handful of features that are different are clearly marked.

Please use this form to submit a asking regarding a deceased Squarespace customer's site. Our deepest condolences get out to you and your family during this time, and we appreciate your patience as nosotros piece of work through your request.

Due to privacy concerns and restrictions, we unfortunately tin't provide y'all with authoritative control of the site. All the same, if an immediate family unit member or legal representative completes the course beneath, nosotros may be able to grant Billing permissions so the site tin can remain agile or cancel any active subscriptions.

Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.

A annotation regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. Yet, we can cancel or remove the site.

Submit a request nigh a deceased customer's website

URL of the site connected to the deceased user'south business relationship

Any comments, requests, or concerns nosotros should know?

Please attach the following documents:
• An prototype of your authorities-issued ID, such as a driver'south license, passport, war machine ID, or permanent resident card. This is for proof of your human relationship to the deceased.
• An image of the deceased person's obituary, death document, and/or other documents.
• Any boosted documents, such equally Legal Representation documentation.

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Before you asking to delete your Squarespace business relationship, please review this guide to:

• Understand what happens when we delete your account.

• Brand sure it'south what yous really want to do.

• Take a few steps to prepare. For instance, you lot'll demand to cancel all subscriptions get-go.

In one case y'all submit your request, yous'll receive an email from our team to verify your account access and confirm that this request wasn't made in fault.

Delete My Business relationship Request Verification Form

Earlier you provide your government issued ID beneath, did you lot know that y'all can submit a asking to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost admission to: (1) their Squarespace account; or (2) the e-mail address associated with their Squarespace account.

Please upload a copy of some form of regime issued ID (i.e. driver's license or passport). Yous may blur out whatsoever sensitive data earlier you upload.

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{ "height::memberareas:billingsignup":"New Release Team (Chat)", "top::memberareas:creatingmemberareas":"New Release Team (Chat)", "top::memberareas:managingmemberareas":"New Release Team (Chat)", "top::media:video-storage":"New Release Team (Chat)" }

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Troubleshooting two-cistron authentication

This guide covers troubleshooting tips for enabling and logging in with 2-factor authentication.

To enable ii-gene hallmark, visit Protect your account with 2-cistron authentication.

I've lost or cleaved my phone

If you printed or saved your backup codes during setup, employ them to access your business relationship by following these steps. If y'all don't have your backup codes, contact us.

Tip: Check to see if you're logged in on a different device. If and so, you can temporarily disable 2-gene authentication to access to your account on a new device.

If you use an authentication app

If you enabled two-gene authentication via an authentication app and you got a new telephone, set up two-factor hallmark again on your new device.

Temporarily disable two-factor hallmark in your account settings.
Click Set Upwards abreast Authentication App to re-enable it.

This time, you'll scan the QR lawmaking from the authentication app on your new device.

If you lot receive a text bulletin

If you take a new phone number and receive 2-factor authentication codes via text bulletin:

Temporarily disable two-factor authentication in your account settings.
Click Set Up beside Text Message to re-enable information technology with a new phone number.

I didn't receive a text message

If you lot didn't receive a text bulletin with your authentication code, this could be for a few reasons. Follow these steps to resolve the event:

Review the recipient phone number

The login screen displays the last 4 digits of the phone number the code was sent to.

If you no longer have access to this number, apply your backup codes. If you lot didn't print them, contact us.
If the folio doesn't display a fractional phone number, use the authentication app to get your 6-digit lawmaking. Or, click Use a different method and then select Text message to receive a text.

If yous enabled both ii-cistron hallmark methods, you won't receive a text message immediately. Use the hallmark app to get your code instead. Or, to receive a text bulletin, click Apply a different method and then select Text bulletin.

Ensure you're continued to a network

If you lot have limited cell service, ensure your telephone is connected to a wireless network.

Send a new code

If you take admission to the recipient phone number and you're connected to a network, ship the text message again.

On the login screen, click Use a different method.
Click Text bulletin.

This will send a new lawmaking via text message to the phone number y'all used to fix two-cistron authentication.

Contact Customer Support

If you lot followed the steps above and still accept trouble logging in, contact united states.

I can't install the authentication app

If you don't take a smartphone or aren't able to install apps, enable two-factor authentication via text message. You tin can too visit Security tips for protecting your business relationship to see other options for increasing your account security.

My country isn't listed in the drop-downwardly card

If you don't see your country listed in the land code drib-downward carte, two-cistron hallmark via text message isn't available in your expanse even so. Enable 2-factor authentication via an authentication app instead.

I tin can't log into the mobile apps

If you lot can't log into Squarespace mobile apps after enabling two-gene authentication, update the app to the most recent version. If yous log out of an app, you'll demand an authentication code to log dorsum in.

I can't connect with Git or SFTP

If you've enabled developer style on sites with two-factor authentication or social business relationship login, your regular password won't work when connecting with Git or SFTP. To log in, generate an app password.

If you need to connect with Git or SFTP over again while two-factor hallmark or social login is enabled, generate a new app password.

Mistake messages

Utilize this section to acquire almost error messages yous may come across with two-factor authentication.

Message	Next steps
Lawmaking is incorrect	Yous'll encounter this message if the code you entered is wrong or expired. If information technology's only been a few seconds, double-cheque your entry and try again. If yous used an authentication app: Codes generated by Google Authenticator disappear after 30 seconds and expire at 60 seconds. Later on a code expires, y'all can't use information technology to log in. If trying a new code doesn't work, ensure your telephone's time is set to automatically update to your local time zone. If you've manually gear up your phone to a different time, your authenticator codes won't work. If you received a text message: Later checking your entry for errors, send a new code and try over again. Codes sent via text bulletin expire after five minutes. More troubleshooting: If you still can't log in after using a fresh code and your phone's time is correct: If you've already set up 2-factor authentication, attempt your backup codes. If you're currently setting up two-factor authentication, contact the states.
You've requested too many codes. Make sure your phone number is right and try over again later.	You'll run across this message if you tried to asking more than ten codes within one hour. Wait an hr before trying to log in over again.
Invalid phone number	Yous'll run into this message during setup if the telephone number you entered is invalid, or in an invalid format. Try again, ensuring you select the correct country from the drop-down menu. And so, enter your phone numberwithout the country code. For example, if you have a US number, you should only enter 10 digits. Yes: 555-555-5555 No:ane-555-555-5555

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Source: https://support.squarespace.com/hc/en-us/articles/360023033671-Troubleshooting-two-factor-authentication